CASHLESS

1. Things you should know

  • IDG has adopted the Cashless wristband as a means of payment for all your purchases at the festival. If you do not wish to use this means of payment, you can use a credit card to make your purchases.
  • Exceptionally, it will be possible to use cash in Mercadillo stands that do not accept other means of payment.
  • At your arrival change your ticket for the Cashless wristband at the Ticket Office.
  • Handle your Cashless bracelet with care: it is money in cash and IDG is not responsible for its loss or loss.
Check here the Terms of Use of the Cashless RFID Service

2. Top-up your bracelet in any Cashless point

  • In cash or by card.
  • Max top-up €500.
  • You can top-up your bracelet as often as you like in any Cashless point.

3. Pay with your bracelet in the festival

  • IDG has adopted the Cashless wristband as a means of payment for all your purchases at the festival. If you do not wish to use this means of payment, you can use a credit card to make your purchases.
  • Exceptionally, it will be possible to use cash in Mercadillo stands that do not accept other means of payment.

4. Get a refund for all the money you haven’t used on your bracelet

Online return: From 0.01am on June 24th to 11:59pm on July 6th, 2025 it will be possible to request the online return (using the code on the wristband), without administration fees. Online returns only available for shipments to EU countries!

  • Reimbursement requests will not be processed or attended to once the deadline provided for in the previous point has expired.
  • For any questions or issues with the return process, you can contact us via cashless@internationaldubgathering.com
Request a refund

5. Remember that…

  • You can check your balance at Cashless points and at any point of sale.
  • You must keep your bracelet to make your online refund request.
  • The use of your bracelet is personal and non-transferable. Rototom Sunsplash reserves the right not to accept cut, torn or visibly manipulated wristbands.
  • Any complaint or claim related to the Cashless bracelet must be notified immediately at the Cashless point that you will find in the Bob Marley Square of the festival or through cashless@internationaldubgathering.com

6. FAQ

It is a bracelet that carries an RFID (Radio Frequency Identification) chip that allows you to access the venue and certain spaces or areas, and also is used as an electronic wallet, which allows you to make purchases at all points of sale in the venue with your bracelet without the need for cash or card transactions.

Cashless is a payment system for transactions within the festival. You will have your RFID bracelet that you can top-up with the amount of money you plan to spend and use it in any bar, shop or food-truck within the festival. At the end of your visit you can retrieve the remaining money at the festival or online.

The cashless system will save you time, since queues are reduced at points of sale, on the other hand, you can forget about having to get your wallet out every time and losing it, since you can pay with a simple movement, just pass the bracelet in front of the reader RFID.

Another new feature is that you will find the ATMs to top-up your bracelet, so that transactions will be faster.

Yes the RFID bracelet is encrypted to ensure that it is impossible to copy or rob the money and information therein.

In the festival ticket office, we exchange your ticket(printed or in your mobile) for your bracelet RFID, that will give you access to the festival. In the venue you will be able to top-up your bracelet by cash or card to pay for your purchases.

No the bracelet come with the purchase of your ticket or buying it in the box office.

You can check your balance whenever you want at any point of sale (bar, restaurante, market, merchandising …). Simply tell the operator that you want to know your balance, bring your wristband to the RFID reader and you will immediately know your balance, or in the ATMs enabled throughout the venue.

In any of the authorized cashless points, you can top-up your bracelet by cash or card.

In the ATMs distributed around the venue, you can top-up by card.

  • In the campsite: you will have 2 cashless top-up points.
  • In the venue: you will have 3 top-up points distributed around the venue (you can check the map to find out where they are)

No, each bracelet is for one client. Bracelets that have been visibly manipulated, cut or similar will no be accepted for payment.

Of course you can, you can top up your bracelet and buy as much and as often as you want.

No, the only payment method accepted in the festival will be the cashless system, therefore the only way to pay for things in festival is by using your Cashless bracelet, be it for drinks, food, market, merchandising…

Don’t, you can top up as often as you want in any top-up point quickly easily and securely.

Don’t worry, you can get the refund of your leftover money on the wristband by requesting it online once the event is over.

From 0.01h of June 01 to 23:59h of 11 June 2023 it will be possible to request a refund online (using the wristband code) for imports from €2, without handling fees. ¡Online refunds only available for shipping to EU countries!

Yes, you show or bathe at the beach without problems

You will have to got to a Cashless customer assistance point with the broken bracelet and we give you a new one. We can only keep your balance if the bracelet has its chip.

Don’t worry come to the IDG and our staff will help solve any queries and assist you during the event. When you try it you will see that it is very simple and easy to use.